This three part series by CPI President Judith Schubert was printed in Campus Safety May-June 2007 issues, and is just as applicable in 2010. To read these articles in full, simply click the titles below.
Responding to Abusive Patient Behavior (Part I of III): 3 Pitfalls to Avoid When Training Staff
Healthcare workers, police and security personnel greatly benefit from training that shows them how to appropriately deal with patients, visitors and even other employees who may become disruptive or violent. But if that training isn’t delivered properly and to the right people, problems can result. This first part of our series on managing abusive patients discusses how hospitals can avoid the mistakes often made when developing their education programs.
Responding to Abusive Patient Behavior (Part II of III): 10 Ways to Defuse Incidents
Healthcare facilities can be places of great anxiety, grief and anger. Patients, their family members and even co-workers can lose control of their emotions and become verbally or physically aggressive. This second part of our series on managing abusive individuals discusses how staff members can take action to prevent or mitigate dangerous behavior.
Responding to Abusive Patient Behavior (Part III of III): Reducing the Risks of Restraints
Although physical intervention is considered by most in healthcare security to be the method of last resort, sometimes hospital employees are left with no alternative but to use this approach on someone who becomes a danger to themselves or others. This last part of our series on managing abusive individuals discusses how hospital personnel can appropriately use restraints.
