How do some employees remain calm under almost any circumstance, while others become easily frustrated? Why can some manage to maintain professionalism at all times, while others take things personally?
Most likely, the staff members who are able to stay calm have developed the ability to “rationally detach” themselves in challenging situations. This means being able to maintain control by not taking negative comments and actions personally—no matter what.
Read more: Rational Detachment—How to Remain Calm and Not Take It Personally…
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